In-store and online returns
we want you to be super excited about every item you purchase from The Rack Shack. We are happy to offer refunds on unwashed, unworn, and scent-free bras and sleepwear on all regular priced items purchased at The Rack Shack within 2 weeks. You must provide the receipt and tags must be attached.
Please allow 5-7 weekdays for your funds to appear back on your bank account.
For health, hygiene, and courtesy to future customers, all items with a gusset meaning any item that directly touches your sexy genitals, are final sale. This includes underwear, swimsuits, bikini bottoms and bodysuits.
Items purchased at a discount and accessories (such as detergent) are final sale.
Please allow us 2 weeks to process your return and you will receive a notification once your refund.
We do not cover return shipping or refund shipping costs.
Need to make a return/exchange at this time?
- Ensure that the item you wish to return is within our Returns & Exchanges policy.
- Bring or send them back within 2 weeks with a note with reason of return
Shipping online orders
For now, The Rack Shack ships within the USA only. Orders are shipped via USPS. Items shipped will arrive 2-7 days after processing. Please allow for 1-2 weekdays for package processing. No orders are processed on weekends, holidays, or Tuesday. You will be advised of any delays.
FLAT RATE SHIPPING: $4
Shipping t-shirt bras: In order to save on shipping costs we pack our t-shirt bras with the cups folded into each other. For everyday storage however, we recommend “sunny side up” in a drawer, the cups nested with other bras like it. If drawer space isn’t available, you can hang t-shirt bras from a hook or hanger, but even draping them over a chair back will do the trick! The goal is to prevent the cups from being crushed or wrinkled, to preserve their shape and structure and maximize your bra's life.
Merchandise availability, prices and deals are subject to change without notice. We do our best to fulfill orders as quickly as possible. However, there is a chance that some items, sizes, or colors may be out of stock, which may result in a slightly longer than usual delivery time. When your order is processed, you'll receive confirmation verifying receipt of your order and confirming the availability and prices of all items in your order.