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Trans Friendly - BLACK LIVES MATTER - Bra sizes UK: 28A-44K US: 44O - 17 Thames Street, Brooklyn, NY 11206

Customer support

The Rack Shack

17 Thames Street

Brooklyn, NY 11206

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Frequently asked questions

FAQ's
Do I need an appointment for a fitting or to come in and shop?

You do NOT need an appointment. We started taking appointments during the Pandemic to keep everyone safe. Now that the majority of people in NYC are vaccinated, appointments are optional.
We do take walk-ins but with an appointment we ensure a spot in the dressing room with as little as possible to no waiting time. 

Can I come with a friend to my appointment?
Yes! If you are coming with a friend, you can just book ONE appointment for the two of you. Please do not book two appointments, it is not necessary. We have two dressing rooms so usually we can fit you at the same time. If one of our dressing rooms is already in use, we can fit you back to back.
How long does a bra fitting take?
On average, we recommend setting aside at least half an hour. A bra fitting can take anywhere from 15 minutes to an hour, depending on how many different styles you are looking for that day. If you’re looking for one specific item, your fitting can be as short as 15 minutes. If you’re looking to purchase a new bra and swim wardrobe it will probably take an hour.
 
I’m trans/non-binary, will my pronouns and identity be respected?

Yes! And if we mess up, please tell us. We are a safe space and aim to say and do everything to make you feel comfortable, but that doesn’t mean we’re perfect.

How long will my bra last?

This depends on how many bras you have to rotate and how you take care of them. If you have at least three bras to rotate and you take proper care of them, most bras will last about a year.

Are all of your styles and sizes on display for browsing?

In our brick & mortar store, we keep most of our stock in drawers, with a small selection of styles and sizes on display. This is the best way for us to keep our space organized. That said, feel free to browse but leave the drawers to us! If you'd like to see more or different styles than are on display, just let us know. We're happy to show you more options in your size!

In our online store we are always updating & adding new items! Check back frequently!

Can I just shop online?
We always recommend coming in for a fitting because we can help you better that way. Bra fittings are not only about your size but also what bra shape works with your breast shape etc. 
Being properly fitted is the key to wearing a good bra that will make you look and feel good. Choosing the right bra size and style for you can transform how you look in clothing and can even change your posture. It can put curves back in all the right places, while giving you more comfort and confidence.
You may wear a 34D in one brand and a 32FF in another. Different countries use different sizing systems. And even styles from the same lines are cut differently, giving a different fit for each individual bra. Not to mention that each one of us is shaped differently --and at different times in our lives.
 
We are a very small boutique and do not have enough inventory to send everyone several sizes and styles. 
 
Only shop online with us:
If you are confident in your knowledge of bra fit and sizing;
If you are familiar with the styles we carry;
If you are just looking to re-purchase a style and size that you already know works for you...
If the bra is a sexy time bra and you don't care that it fits perfectly.

Don't buy online if you:

Aren't sure how to tell if a bra fits;
Have never heard of these brands or sizes;
Don't want to worry about exchanges;
Want access to a wide range of styles and colours;
Want an expert to walk you through it all...
Can I just order a bunch of different sizes and see which one fits best?
We are a very small business and do not have enough inventory to send everyone several sizes, that is why we offer a detailed sizing and fitting guide. Even though we can't stop you from doing so, we would really appreciate it if you follow the guidelines or even better, come in for a fitting. 
 
Can I exchange my item for another size?
Yes, you can absolutely exchange a bra or chemise for another size within 2 weeks. For health, hygiene, and courtesy to future customers, you can NOT exchange items with a gusset, meaning any item that directly touches your sexy genitals. This includes underwear, swimsuits, bikini bottoms and bodysuits. 
Items purchased at a discount and accessories (such as detergent) are final sale.
Make sure the item you are exchanging is unwashed, unworn, and scent-free. You must provide the receipt and tags must be attached.
If you are exchanging an online order, we do not cover shipping costs for the exchange.  

The Rack Shack cannot be responsible for items that are lost in the mail when being shipped back to us. Please get a tracking number if possible.
If a package is returned to us due to an address error or an unclaimed package we will contact you directly.
My item was wrong or something was faulty.
We check all products for quality before shipping. In the unlikely event that you have received a damaged product, please contact us as soon as possible. If you do not let us know and do not report the return shipment, we will not be able to check when the damage has occurred. We may then no longer be able to take back the product.
 

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